{"jobs":[{"id":11359,"problem":"growing our presence in the United Kingdom","company_name":"CitizenLab","role_name":"Business Development Manager - UK","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels and presence in the UK, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Business Development Manager UK at CitizenLab

As our Business Development Manager UK, you will help CitizenLab grow in the United Kingdom by signing up new cities and growing our client base. If you care deeply about the future of democracy and have a keen interest in working with the public sector, this might be you. You will work closely together with our small UK-based team.

Your main responsibilities will include:

Identify, develop and close new business opportunities, and manage the sales cycle from discovery to demo to close.

Help implement CitizenLab’s go-to-market plan by identifying market trends and best practices.
Manage and grow a sales pipeline, while identifying gaps in current sales processes and bringing in best practices and new approaches to increase win rate and decrease sales cycles.
Be(come) an expert in community engagement, present bespoke solutions, and apply consultative selling techniques.
Grow CitizenLabs presence in the UK public sector by networking, public speaking, attending conferences, and developing new partnerships.
Devise outreach campaigns based on relevant offerings for different government segments.
Collaborate closely with the Country Manager UK and the rest of the UK team to set the strategy, and become a key contributor to our expansion.

What do we expect from you?

2-4 years of hands-on experience working in SaaS business development, sales or similar. A network in the UK public sector is a plus.
Experience in consultative selling in a newer and rapidly changing, competitive market.
Excellent understanding of UK local politics and the public sector, and strong interest in the domain of public governance & community engagement.
Enthusiasm, humor, empathy, and the ability to convey this through phone, email and in-person communication. People have to enjoy talking to you. And you have to enjoy talking with them.
Hungry to learn and teach. We invest heavily in making each other better.
Bias towards immediate action and results. You’ve got to love measuring your own progress and are comfortable with exceeding sales quotas
Willingness to take responsibility and accountability that comes with the autonomy in the role of Business Development Manager.
You are based in the UK.
Most importantly: you can demonstrate a big appetite to improve the functioning of our governments and democracies!

An eagerness to learn, talent, and enthusiasm are more important than ticking all the boxes. If you don’t meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!

What can you expect from us?

Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2022-04-28T15:40:48.882+01:00","slug":"business-development-manager-uk-at-citizenlab","rough_location":"United Kingdom","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2022-06-27T15:01:04.163+01:00","company_logo":"","wwr_id":null,"application_url":"https://jobs.citizenlab.co/l/en/o/business-development-manager-uk-1?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"about 1 year"},{"id":10793,"problem":"growing our presence in the United Kingdom","company_name":"CitizenLab","role_name":"Business Development Manager - UK","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Business Development Manager UK at CitizenLab

Your main responsibilities will include:

Identify, develop and close new business opportunities, and manage the sales cycle from discovery to demo to close.

Help implement CitizenLab’s go-to-market plan by identifying market trends and best practices.
Manage and grow a sales pipeline, while identifying gaps in current sales processes and bringing in best practices and new approaches to increase win rate and decrease sales cycles.
Be(come) an expert in community engagement, present bespoke solutions, and apply consultative selling techniques.
Grow CitizenLabs presence in the UK public sector by networking, public speaking, attending conferences, and developing new partnerships.
Devise outreach campaigns based on relevant offerings for different government segments.
Collaborate closely with the Country Manager UK and the rest of the UK team to set the strategy, and become a key contributor to our expansion.

What do we expect from you?

2-4 years of hands-on experience working in SaaS business development, sales or similar. A network in the UK public sector is a plus.
Experience in consultative selling in a newer and rapidly changing, competitive market.
Excellent understanding of UK local politics and the public sector, and strong interest in the domain of public governance & community engagement.
Enthusiasm, humor, empathy, and the ability to convey this through phone, email and in-person communication. People have to enjoy talking to you. And you have to enjoy talking with them.
Hungry to learn and teach. We invest heavily in making each other better.
Bias towards immediate action and results. You’ve got to love measuring your own progress and are comfortable with exceeding sales quotas
Willingness to take responsibility and accountability that comes with the autonomy in the role of Business Development Manager.
You are based in the UK.
Most importantly: you can demonstrate a big appetite to improve the functioning of our governments and democracies!

What can you expect from us?

Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

","featured":false,"featured_comment":null,"published_at":"2022-02-03T14:27:17.749+00:00","slug":"account-executive-uk-at-citizenlab","rough_location":"United Kingdom","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2022-03-05T14:27:17.749+00:00","company_logo":"https://www.filepicker.io/api/file/4ftr8C2HTOejWIFIXjzd","wwr_id":null,"application_url":"https://jobs.citizenlab.co/l/en/o/business-development-manager-uk-1?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"over 1 year"},{"id":10792,"problem":"our core product in a cross-functional squad","company_name":"CitizenLab","role_name":"Full-Stack Engineer (Rails/React)","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The open-source SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Full-Stack Engineer at CitizenLab

As a Full-Stack Engineer you contribute to our core product, which allows local governments to engage their citizens through a wide range of digital participation methods. You’re part of a small cross-functional squad. While contributing to both our Ruby back-end and our React front-end, you help your colleagues bridge knowledge gaps.

At CitizenLab, we work in small teams where members collectively take ownership of the outcome of the features they build. We work in short iterations, test rigorously and release continuously. We’re strong believers in user testing and understanding live product usage.

Your responsibilities:

You actively contribute to the specifications and designs to deliver on your squad’s objectives, uncovering technical constraints and breaking down the work in iterations and tasks
You take ownership over your tasks and implement them in close contact with your colleagues
You take into account all aspects, from data models, to testing, to performance, delivering well-engineered scalable solutions
You bridge the back-end/front-end knowledge gaps for your colleagues, seeing the full picture
You deliver your work in small iterations, often soliciting feedback from colleagues, spontaneously and through code reviews

What do we expect from you?

As our Full-Stack Engineer you can demonstrate

You have multiple years of experience developing web applications with Ruby on Rails or similar
You have multiple year of experience developing modern UI in React or similar
You know how to implement a modern user interface
You know how to implement a sound API
You’re a firm believer in well tested and peer-reviewed code
You have a bias for action and love writing code
You love to thinking about the product you’re building, transcending the code
You’re located in a timezone within UTC-05 and UTC+03

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

","featured":false,"featured_comment":null,"published_at":"2022-02-03T14:19:50.547+00:00","slug":"full-stack-engineer-rails-react-at-citizenlab-ad5511e6-442d-4740-972f-65660d4cb996","rough_location":"European timezone","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2022-03-05T14:19:50.547+00:00","company_logo":"https://www.filepicker.io/api/file/EGAqIsQTRy2ORvnPMGXQ","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/fullstack-engineer-react-rails?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"over 1 year"},{"id":10791,"problem":"designing our architecture and scale our platform","company_name":"CitizenLab","role_name":"Lead Architect","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its European HQ in Brussels and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Lead Architect at CitizenLab

As the tech lead of our Platform squad, your main responsibility is to guide CitizenLab through making optimal high-level technical choices. The platform squad is a horizontal, engineering-focused team that maintains and improves the foundations of our platform. It serves the other feature squads as well as outside contributors on our open-source version. Its mission is to technically facilitate others, internal and external, to grow CitizenLab.

Your main responsibilities include:

Define a technical roadmap, taking ownership over the horizontal non-functional aspects of our product: security, privacy, compliance, performance, and durability.
Deliver on the roadmap with the engineers in the platform squad (DevOps, Back-end, and Support) and follow up on day-to-day work.
Proactively communicate technical direction to the different squads and collaborate with the Tech Leads and CTO to anticipate future challenges.
Lead the way in working out our architecture to continue our transition from a web app to an extendable platform.
Educate engineers across the whole engineering team on technical aspects.
Take initiative to facilitate open-source contributions by providing a better developer experience through improved setup and documentation.

What do we expect from you?

As our Platform Squad tech lead you can demonstrate:

Relevant experience in scaling production-grade SaaS software in a technical leadership role.
Experience in Ruby on Rails.
Experience with other technologies we use is a plus: Typescript & React, Elixir and Python.
A leadership style that naturally includes others in the decision process and fosters discussion across the whole engineering team.
Affinity with compliance on privacy and security matters is a big plus.
Based in a European timezone.
Experience leading open-source software projects is a big plus.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply. ","featured":false,"featured_comment":null,"published_at":"2022-02-03T14:09:42.782+00:00","slug":"lead-architect-at-citizenlab-b809e322-94a5-4b51-ab35-58184d81befc","rough_location":"European timezone (Brussels)","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2022-03-03T00:00:00.000+00:00","company_logo":"https://www.filepicker.io/api/file/a0oRR8SCQ3yx2btZninw","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/lead-architect-brussels?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"over 1 year"},{"id":10478,"problem":"helping governments engage their community ","company_name":"CitizenLab","role_name":"Government Success Manager UK","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in London, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organisations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

GovSuccess Manager UK at CitizenLab

As our Government Success Manager UK, you will be in charge of showing all British governments we work with, the way to success. You are an expert in community engagement and/or the public sector, and will transfer that expertise via training, workshops, and other professional services to our customers. Your responsibilities will include:

Own overall relationship with British governments, which includes: onboarding, increasing adoption, ensuring retention and satisfaction, managing risk.
Transfer public participation expertise in-person (workshops, training), remotely (video calls), and via content (guides, articles) to civil servants.
Deeply understand our clients' objectives and advise them on participatory process design and organisational development.
Work closely together with our Business Developer UK, to expand our client base in the UK by occasionally giving presentations to prospective agencies and facilitating sales.

What do we expect from you?

You can demonstrate a strong interest in the topics of public governance & citizen engagement. If you have an existing network in the public sector, that's a big plus.
You have +3y relevant experience to demonstrate project/change management skills, e.g. in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role. Account management experience is a plus.
You possess the ability to create structure in ambiguous situations and design effective processes.
You have good analytical skills, with the ability to translate data into insights and present these in a visually attractive way. You are well-versed with Powerpoint/Keynote.
You have a results-driven mentality, with a bias for speed and action.
You are proactive and can demonstrate a sense of initiative.
You are empathetic and show a positive attitude with a desire to help our customers reach their goals.
You are an exceptional communicator in English, both orally through presentations and in writing.

What can you expect from us?

Unlock your full potential and create social impact at scale. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our international expansion.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in our various hybrid (in-person/remote) team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 paid holidays, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-11-17T20:02:14.288+00:00","slug":"government-success-manager-uk-at-citizenlab","rough_location":"United Kingdom","hidden":false,"company_id":2580,"price":"343.0","expires_at":"2022-01-17T00:00:00.000+00:00","company_logo":"https://www.filepicker.io/api/file/iaR2zJjWT4OstZfvo3pv","wwr_id":25254,"application_url":"https://jobs.citizenlab.co/o/govsuccess-manager-uk?source=unicornhunt","descriptive_time":"over 1 year"},{"id":9792,"problem":"shaping our new Community Insights product","company_name":"CitizenLab","role_name":"Product Designer (Insights)","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with its HQ in Brussels, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 300 cities and municipalities in +18 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +750,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens actively participate via its e-democracy platforms in cities across the globe.

Product Designer (Insights)

As a Product Designer in the Insights squad, you play a key role in shaping our new Community Insights product, helping policy-makers better listen to their community. You help create solutions that make sure every voice is heard by processing and analyzing unstructured input generated by the community to better inform public decisions.

You are a member of the cross-functional Insights squad, with a Product Manager and five Engineers. We have clear objectives in terms of product outcome, and the autonomy to make them happen. You work closely together with the squad throughout the whole product discovery and delivery process. In this role, you will report to the team lead of the Product team.

Your responsibilities include:

Together with your squad, internal stakeholders, and end users, you work out different concepts for the problems researched by the product manager;
You use research techniques to inform your design decisions, and leverage tools such as wireframes, sketches, and live-data prototypes to test and improve product experience in collaboration with internal and external stakeholders;
You design components, interactions, and transitions in Figma and you thoroughly test the usability of the solution with real users and real data;
Together with other product designers and front-end engineers at CitizenLab, you continuously raise the bar in terms of design quality and process efficiency.

What do we expect from you?

You have at least 2 years experience designing digital products that combine, process, analyse and summarise high volumes of data. You are able to translate data into stunning data visualizations and dashboards that convey the information in a clear way. Experience with working with unstructured textual data is considered a big plus.

You are very proficient working in Figma, and feel comfortable using libraries such as D3 for data visualization. Experience with designing NLP/AI-aided data tools is considered a plus.
You enjoy participating in the entire product development process, from problem solving and system modelling, through to detailed UI, visual, and interaction design.
You have a willingness to own problems and are comfortable with ambiguity.
You have experience with both qualitative and quantitative techniques for user testing. And you find answers to your questions in data.
You are proactively asking for feedback and input from stakeholders. You expose your work early on, and have no trouble killing your darlings.
You understand what it takes to effectively collaborate with both product management and engineering, and you are an excellent communicator. Any hands-on experience writing code can be a plus.
You are very fluent in English. Knowledge of Dutch and/or French is a plus.
The ability to relocate to Brussels is a nice-to-have, but not a requirement at all.

What can you expect from us?

Unlock your full potential and have a social impact at scale. Day-to-day we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in our various team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly off-site team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 paid holidays, a professional development budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T17:07:57.928+01:00","slug":"product-designer-insights-at-citizenlab","rough_location":"Everywhere","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T17:07:57.928+01:00","company_logo":"https://www.filepicker.io/api/file/dnl3yvhYQzqyUE87QtMW","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/product-designer-insights/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9791,"problem":"the go-to-market for our participation platform","company_name":"CitizenLab","role_name":"Product Marketing Manager","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with headquarters in Brussels and offices in New York, Amsterdam, Paris, Berlin, and London, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 300 cities and municipalities in +10 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +750,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens make their voice heard via its e-democracy platforms in cities across the globe.

Product Marketing Manager at CitizenLab

As our Product Marketing Manager, your main mission will be to lead the go-to-market for our participation platform and its modules (Engagement, Workshops, Insights), create launch campaigns, and drive product adoption post-launch. Product Marketing is a highly cross-functional role at CitizenLab: you will be part of the Marketing team, yet partnering closely with Product, Business Development, and GovSuccess. Your main areas of responsibility will include:

Product strategy and positioning:
- Design and implement go-to-market strategies to leverage the CitizenLab product’s strengths and drive product adoption by cities and organisations.
- Develop product positioning and messaging informed by user research, market trends, data insights, and product understanding.
Product (launch) campaigns:
- Translate new and existing product features into convincing benefits for governments and citizens, with a keen eye to matching the product to the needs of different countries and market segments.
- Work with the Product Managers and the Marketing team on new campaigns and craft compelling messages across marketing channels (e.g. landing pages, ad campaigns).
Product enablement:
- Enable Business Developers and GovSuccess to present our platform in the most compelling way to prospective and existing clients through outstanding collateral (e.g. video, one-pager, blog articles, demo content).
- Become our go-to product expert, and support and train the Business Development and GovSuccess teams in becoming experts, too.
Product adoption:
- Track feature adoption and execute campaigns that drive awareness and adoption on an ongoing basis.
- Partner with the Government Success Managers to implement an upselling strategy following increased product adoption across the client organisation.

What do we expect from you?

You have 5+ years of relevant work experience that can span marketing, product marketing, product management.
You have experience working on (B2B) product marketing throughout a product’s lifecycle.
You can strongly relate to our digital democracy mission and want to work on the topic of citizen participation and public governance. Demonstrable experience working in/with the public sector is a big plus.
You are a strategic thinker and can successfully connect the dots. You excel at designing go-to-market strategies, approaching this in a structured way, and involving multiple stakeholders.
You have a hands-on attitude, love running experiments and re-iterate upon data insights, and come with creative ideas for new growth.
You are tech-savvy and analytical, keen on automating wherever possible, and familiar with technical/digital marketing techniques.
You are an excellent communicator and have a very good command of English. Proficiency in Dutch and/or French are a plus.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +300 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees), and our expansion from Europe to the United States .
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly town halls and impact meetings, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, personal development budget, well-being budget, participation in collective bonus plan, your own laptop, full flexibility on working remotely, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T17:03:30.958+01:00","slug":"product-marketing-manager-at-citizenlab","rough_location":"Everywhere","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T17:03:30.958+01:00","company_logo":"https://www.filepicker.io/api/file/gJ1Xc1rCSQGLt2BRxdBQ","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/product-marketing-manager/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9790,"problem":"brand awareness and online presence via socials","company_name":"CitizenLab","role_name":"Digital Marketer","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

Digital Marketer at CitizenLab

As our Digital Marketer, your main goal will be to raise brand awareness and build a strong online presence via its social media channels. You will run targeted marketing campaigns and help optimise our website for visitor-to-lead conversion. On this journey, you will work on our five-person Marketing team, and collaborate closely together with our Sr. Content Strategist and Growth Manager on shared goals around demand generation.

Your main responsibilities will be to:

Design, implement, and manage a revamped social media strategy for increased engagement and traffic to our website.
Coordinate across teams to compile and localise our monthly company newsletter for all markets.
Assist with website management across languages and markets, and run website experiments to improve conversions.
Craft and manage digital marketing campaigns across channels (incl. social media, SEM, email, landing pages) in close collaboration with our Growth Marketer and Product Marketing Manager.
Partner with our Sr. Content Strategist to implement our content strategy, incl. the creation of blog articles and guides, as well as the enablement of content partnerships (e.g. through media kits).
Identify trends and insights in civic tech or from our customers, and help optimize our content and campaigns through your suggested formats and topics.
Participate in brainstorming on new, creative growth strategies. Within the marketing team, we test, fail, test again, succeed, and scale.

What do we expect from you?

You like working in a small and agile team with a strong bias for action—we ideate, we experiment, we learn. You are curious, open-minded, and you proactively search for new insights in the field of digital democracy. Besides, you are eager to learn quickly and recognise yourself in the following profile:

Demonstrable +2y experience in (digital) marketing or communications, including at least one year in social media strategy.
Expert in the social media marketing domain, as well as a good understanding of digital marketing channels such as email and SEM.
Tech-savvy and experienced working with digital tools for social media (Hootsuite). Big plus if you’re familiar with website management (Webflow, Wordpress), email (Mailchimp), and analytics tools (GA).
Ability and excitement to work in a fast-paced environment. Team player spirit to thrive in a cross-functional and collaborative set-up.
Autonomous work style. You have the ability to lead and execute projects from start to finish, thanks to a strong skill set in project management and communication.
Very good proficiency in English. Dutch, French, and other European languages are a plus.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +300 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees), and our expansion from Europe to the United States .
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly town halls and impact meetings, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, personal development budget, well-being budget, participation in collective bonus plan, your own laptop, full flexibility on working remotely, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T16:59:18.649+01:00","slug":"digital-marketer-at-citizenlab","rough_location":"Everywhere","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T16:59:18.649+01:00","company_logo":"https://www.filepicker.io/api/file/FgtYubqQEKvzXjryqwkB","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/digital-marketer-brussel?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9789,"problem":"developing a strong (visual) CitizenLab brand","company_name":"CitizenLab","role_name":"Brand Designer","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

Brand Designer at CitizenLab

As our Brand Designer, your main goal will be to further develop a strong (visual) CitizenLab brand, enable all of our teams to use brand elements consistently, and thereby deliver seamless experiences along the entire customer journey. You will be part of our five-person Marketing team, collaborate closely with other teams (Business Dev, GovSuccess, People & Operations), and liaise with the Product Designers to ensure brand consistency in our products, too.

Your main responsibilities will be to:

Further develop the visual identity for our CitizenLab brand, and manage a component library as an extension of it (illustrations, icons, colors, typography, animations, etc.).
Design visual concepts and key assets across teams (e.g. website design, company deck, event materials).
Enable colleagues, including non-designers, to create on-brand assets (e.g. social media posts, ebooks, emails). Be an advocate for consistent and cohesive design throughout the company.
Collaborate with your Marketing colleagues on new media formats (infographics, video, interactive web pages, etc.) for more visual storytelling.
Collaborate with Product Design to create and maintain a cohesive and consistent brand experience between Marketing and Product.
Research and develop a greater understanding of CitizenLab’s audiences; iterating to keep our brand experience relevant and relatable.
Facilitate an iterative and inclusive design process, informed by our strategic positioning, audiences, and marketing strategies.

What do we expect from you?

3+ years of relevant work experience in branding or graphic design.
Demonstrable experience designing strategic omni-channel experiences at an agency or technology company. SaaS/B2B experience preferred.
Hands-on experience with visual branding (logo, typography, color), web layout design, print production, photo and video, and more.
Excellent familiarity with design tools (Figma), incl. video editing software.
Boundless creativity to take our brand to the next level, and a hands-on mentality to turn all these ideas into finished products yourself.
Proactively incorporate feedback in your process and take/give direction well.
Team player with strong communication and presentation skills.
Strong ability to prioritize work and resources across various projects.
Keen interest in contributing to our digital democracy mission and making an impact through citizen participation. Any experience in/with the public sector is a plus.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +300 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly town halls and impact meetings, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, personal development budget, well-being budget, participation in collective bonus plan, your own laptop, full flexibility on working remotely, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T16:54:15.596+01:00","slug":"brand-designer-at-citizenlab","rough_location":"Everywhere","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T16:54:15.596+01:00","company_logo":"https://www.filepicker.io/api/file/auaA6vtTQrapkxrWZP5d","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/brand-designer?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9788,"problem":"our core product in a cross-functional squad","company_name":"CitizenLab","role_name":"Full-Stack Engineer (Rails / React)","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with headquarters in Brussels and offices in New York, Amsterdam, Paris, and London, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 300 cities and municipalities in 15+ countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has enabled 750,000+ community members to weigh in on the local topics they care about, and got recently recognized as 'Best Social Impact Startup in Europe'.

Full-Stack Engineer at CitizenLab

As a Full-Stack Engineer in the Engagement squad, you contribute to our core product, which allows local governments to engage their citizens through a wide range of digital participation methods. You’re part of a cross-functional squad. While you can contribute to both our Ruby back-end and our React front-end, you specialize in one. You help your colleagues to bridge knowledge gaps.

Your responsibilities:

You actively contribute to the specifications of new features, uncovering technical constraints and breaking down the work in iterations and tasks.
You take ownership over your tasks and implement them in close contact with your colleagues.
You take into account all aspects, from data models to testing, to performance, delivering well-engineered scalable solutions.
You bridge the back-end/front-end knowledge gaps for your colleagues, seeing the full picture.

You deliver your work in small iterations, often soliciting feedback from colleagues, spontaneously and through code reviews.

What do we expect from you?

As our Full-Stack Engineer with a front or back-end focus:

You have multiple years of experience developing in Ruby on Rails or React and have at least played around with the other, or very similar. Experience with Elixir is a plus.
You know how to implement a modern user interface.
You know how to implement a sound API.
You’re a firm believer in well-tested and peer-reviewed code.
You take initiative and like to be challenged.
The ability to relocate to Brussels is a plus, but not a requirement.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +300 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees).
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly strategic town halls, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, training budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T16:50:47.161+01:00","slug":"full-stack-engineer-rails-react-at-citizenlab","rough_location":"Europe","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T16:50:47.161+01:00","company_logo":"https://www.filepicker.io/api/file/aPHFQIgYSbqBJOpwLeG7","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/fullstack-engineer-rails-react/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9786,"problem":"an optimal development experience for all squads","company_name":"CitizenLab","role_name":"DevOps Engineer","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with headquarters in Brussels and offices in New York, Amsterdam, Paris, and London, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 270 cities and municipalities in 15+ countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has enabled 500,000+ community members to weigh in on the local topics they care about, and got recently recognized as 'Best Social Impact Startup in Europe'.

DevOps Engineer at CitizenLab

As our DevOps Engineer in our new Platform Squad, you will have a horizontal role to provide the software engineers (12) in our 3 product squads with an optimal development experience, and our customers with a solid platform.

Your main responsibilities include:

Be proactive in improving our infrastructure’s resilience, security, performance, and cost-effectiveness
Ensure service availability towards customers and internally
Provide developers with useful tooling to develop, deploy and monitor their work
Educate the team to grow their autonomy with respect to DevOps challenges

What do we expect from you?

As our DevOps Engineer, you’re expert and passionate about infrastructure and automation. You have:

Solid experience with AWS and other cloud providers, applying an infrastructure as code approach
Familiarity with container orchestration services like Docker Swarm and Kubernetes
Experience administering CI/CD tools like CircleCI
Linux server administration experience
Proven track record empowering developers by working closely with them
Experience as a web app developer is a bonus
Deeper understanding on PostgreSQL internals is a bonus
Ability to relocate to Brussels is a plus, but not a hard requirement

What can you expect from us?

Unlock your full potential and have a social impact at scale. Day-to-day we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in leadership meetings, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly off-site team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 paid holidays, a professional development budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T16:46:28.623+01:00","slug":"devops-engineer-at-citizenlab-a9831bfd-70cb-4c3e-9022-b1f89023637f","rough_location":"Europe","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T16:46:28.623+01:00","company_logo":"https://www.filepicker.io/api/file/mfAz7WjUQuu4gTKJj0yj","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/devops-engineer/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9785,"problem":"aligning dev squad on priorities and planning","company_name":"CitizenLab","role_name":"Tech Lead (Ruby/React)","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

Tech Lead at CitizenLab

As a Tech Lead at CitizenLab, your goal is to help your product development squad align on priorities, task decomposition, and planning. As the Tech Lead, you are not only contributing code yourself, but you are also coaching and enabling your squad colleagues to contribute more effectively.

The small, cross-functional squads consist of a product manager, designer, and 4-5 engineers. We are opening the Tech Lead position on the Engagement and Insights squads. Engagement’s main goal is to build innovative methods for input collection and deliver a seamless participation experience for citizens. Engagement is the squad working on our core product and has a strong focus on our social impact. Once the input is collected, Insights will make the data actionable for policy-makers and help them better inform their public decisions. Insights builds product features to optimally support input processing through natural language processing, and visualise the data insights in a compelling and user-friendly way.

Your responsibilities will include:

Taking responsibility for the week-to-week planning of the squad, in close collaboration with your engineering colleagues and product manager.
Guiding the squad through technical specifications and decomposition of tasks.
Giving feedback to the designer and product manager on feasibility and effort.
Follow up on feature progress and report to the product manager and CTO.
Identifying blockers and issues early on, and working together with the squad to prevent them.
Implementing continuous process improvements to boost developer experience and productivity.
Acting as a sounding board to developers and helping resolve technical challenges.
Aligning with the CTO and lead architect on the technical direction of the product.
Contributing code yourself, when all of the above has been taken care of.

At CitizenLab, we work in small teams where members collectively take ownership of the outcome of the features they build. We work in very small iterations and release continuously. We’re strong believers in user testing and understanding live product usage.

What do we expect from you?

You have several years of experience in a technical leadership position, preferably in a tech scale-up environment.
You have a collaborative, empathetic, and participatory leadership style. We are looking for a facilitator and mentor, more than a manager.
You know Ruby well and have contributed full-stack to user-facing web applications.
You have some experience with React and Typescript.
(Only relevant for Insights:) You have dealt with end-to-end complexities of web applications that apply machine learning or big data before as a developer, from the AI models, through the back-end APIs, to the UI. You understand the fundamentals of machine learning and have toyed around with Python.
You are a great communicator and listener. You enjoy making people around you grow.
You have a keen interest in contributing to our digital democracy mission through our product and working on the topic of citizen participation.
Relocating to Brussels is not a must, but would be a big plus. Working in more or less the same time zone (CET) is a must.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +300 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly town halls and impact meetings, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, personal development budget, well-being budget, participation in collective bonus plan, your own laptop, full flexibility on working remotely, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-07-21T16:39:17.425+01:00","slug":"tech-lead-ruby-react-at-citizenlab","rough_location":"Europe","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T16:39:17.425+01:00","company_logo":"https://www.filepicker.io/api/file/noOvm3emSnaMP8ZQWhJu","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/tech-lead-rubyreact/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9784,"problem":"testing procedures to ensure high product quality","company_name":"CitizenLab","role_name":"Quality Assurance (QA) Engineer","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

QA Engineer at CitizenLab

As a Quality Assurance (QA) Engineer at CitizenLab, your main goal is to design testing procedures to ensure a high bar for quality for our products. You will be responsible for analyzing the functionality of applications, designing automated tests to validate their performance, and identifying and triaging bugs in the product. You will be a member of the horizontal Platform squad, yet working closely together with the functional Engagement, Insights, and Workshop squads.

Your responsibilities will include:

Designing detailed test plans and test cases, and running the tests.
Developing and running automated testing scripts.
Identifying quality issues and creating test reports.
Triaging, verifying, documenting, and tracking bug reports.
Performing regression testing when bugs are resolved.
Writing automation scripts to ease technical support activities.
Collaborating with the product managers and engineers of different squads on functional requirements and technical specs.

Requirements

What do we expect from you?

Previous experience working as a QA engineer in software development, preferably in a tech scale-up environment.
Programming skills to write automation scripts, and a solid understanding of web technology.
Strong experience in automated (performance) testing as well as manual product testing. Familiarity with testing tools, e.g. cypress, testcafe, selenium, jest, nightwatch, protractor, browserstack.
Attention to detail and the ability to isolate and thoroughly describe problems in bug reports to other engineers.
Strong written and verbal communication skills as well as project management skills for effective collaboration.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +300 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees), and our expansion from Europe to the United States .
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly town halls and impact meetings, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, personal development budget, well-being budget, participation in collective bonus plan, your own laptop, full flexibility on working remotely, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

Start by editing this text…

","featured":false,"featured_comment":null,"published_at":"2021-07-21T16:22:07.077+01:00","slug":"qa-engineer-at-citizenlab","rough_location":"Europe","hidden":false,"company_id":2580,"price":"99.0","expires_at":"2021-08-20T16:22:07.077+01:00","company_logo":"https://www.filepicker.io/api/file/AVK60nW3SbuFgg198H9D","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/qa-engineer/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"almost 2 years"},{"id":9438,"problem":"finding new opportunities by reaching out to govts","company_name":"CitizenLab","role_name":"Business Development Representative (BDR)","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with its HQ in Brussels, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 270 cities and municipalities in +10 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +500,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens actively participate via its e-democracy platforms in cities across the globe.

Business Development Representative (BDR) at CitizenLab

We are looking for a Business Development Representative to act as the liaison between our Marketing and Sales teams. Your role will be to seek new business opportunities by reaching out to governments and developing relationships with potential customers. You should be deeply convinced of the value of community engagement, to sell and evangelize our vision of digital democracy to the public sector, and help us get new cities on board in the U.S. Your responsibilities will include:

Devise personalized, high-quality outreach campaigns to governments from start to end;
Prospect online and find new opportunities through keyword research, news articles, social media, etc;
Gather contact data and find creative ways to get in touch with officials through a value-driven approach;
Present our e-democracy platform to governments via email, phone calls, and video calls.
Support and collaborate with an international team of business developers to localize outreach campaigns;
Think along with Marketing on specific campaigns and value propositions;
Develop technical know-how of the product and help answer questions from prospective clients.
Test and develop outreach methods, analyze what worked and what didn't, and re-iterate to reach success from there.

You will be working with and supporting the Business Development Managers in the U.S. and our Head of Business Development in Belgium. You will thrive in this role if you enjoy working in an international environment, adapting to the business culture of each market across the U.S.

What do we expect from you?

You hold a business degree and/or have 1-2 years work experience in a marketing or sales position. Background in political sciences or the public sector is a big plus.
You are based in the United States (East or West Coast).
Enthusiasm, humor, empathy, and the ability to convey this through phone, email, and in-person communication.
Organizational skills. You know how to manage timelines, coordinate projects, and get stakeholders involved. You are tech-savvy and enjoy working with digital tools to boost your productivity.
Bias towards immediate action and results. You’ve got to love measuring your own progress.
Analytical mindset. You use data to validate your assumptions and make informed decisions.
Strong communication skills, both orally and in writing.
You are fluent in English (written and spoken). Proficiency in French is a plus.
Hungry to learn. We invest heavily in making each other better.
Most importantly: you can demonstrate a big appetite to improve the functioning of our democracies and the efficiency of public services!

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +270 governments to connect them to their citizens.
Be part of our rapid transition from startup to a scaleup (50 employees).
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly strategic town halls, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-05-25T00:00:00.000+01:00","slug":"business-development-representative-bdr-at-citizenlab","rough_location":"United States","hidden":false,"company_id":2580,"price":"49.0","expires_at":"2021-06-24T00:00:00.000+01:00","company_logo":"https://www.filepicker.io/api/file/5dnTdfDCTv6Ib069eB8y","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/business-development-representative-bdr-usa-new-york?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"about 2 years"},{"id":9437,"problem":"growing our international presence & social impact","company_name":"CitizenLab","role_name":"Head of Marketing & Communications","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with headquarters in Brussels and offices in New York, Amsterdam, Paris, and London, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 270 cities and municipalities in 15+ countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has enabled 500,000+ community members to weigh in on the local topics they care about, and got recently recognized as 'Best Social Impact Startup in Europe'.

Head of Marketing & Communications at CitizenLab

Your main objective will be to grow CitizenLab’s international presence and build an exceptionally strong social brand, known globally in the public sector. In this key position, you will lead the four-member marketing team and be in charge of the overarching marketing strategy to generate new growth and impact.

As our Head of Marketing & Communications, your main responsibilities will include the following:

1) You will lead the marketing team and set the direction.

Oversee our marketing strategy. You will be integrating content, growth, community, and brand strategies into a cohesive direction, and be in charge of actual results.
Lead and empower the team. You will help your co-workers excel and grow in their roles through participatory and serving leadership.
Report on marketing performance and contribute to the company strategy. You will work closely together with the CEO directly, and liaise with Business Development, Product, and GovSuccess teams.

2) You will build an outstanding global brand, known for its impact.

Develop strong thought leadership within participatory democracy. You will represent CitizenLab externally, talk regularly to press and at events, and develop a strong vision of where civic tech is going.
Fine-tune our positioning. You will work with designers and the future brand manager to improve our story, tone of voice, and visual identity.
Contribute to our social impact by helping governments mobilize their communities at scale and grow our own open-source community. You will demonstrate the impact we’re creating at CitizenLab and share it with the world through press, content, and other creative formats.

3) You will design new growth strategies and ramp up international demand.

Co-design our go-to-market strategies and oversee new lead generation campaigns. Together with the Digital Marketing Manager and Business Developers, you will keep track of our growth KPIs and prioritize actions.
Develop partnerships in each market to increase our visibility. You will establish relationships with key associations and partners, and support the Head of Partnerships’ work in growing our channel sales.
Drive new international growth. Most importantly, you will bring fresh ideas along for new ways to grow. That’s what we’re most excited about.

What do we expect from you?

We are looking for an empathetic leader who is uniquely positioned combining a hands-on, tech-savvy attitude with excellent strategic-thinking skills, adapted for the public sector.

You have 4+ years of hands-on experience working in marketing or growth, including relevant leadership experience.
You have demonstrable experience working in/with the public sector, can strongly relate to our digital democracy mission, and can show a solid understanding of citizen participation and public governance.
You are very fluent in English, both in writing and verbally. Ideally, you also speak fluently French and/or Dutch. Proficiency in German or Spanish is a plus, too.
You have a hands-on attitude, love running experiments and re-iterate upon data insights, and come with creative ideas for new growth.
You are tech-savvy and analytical, keen on automating wherever possible, and familiar with technical/digital marketing channels (incl. SEO and SEA).
You are a strategic thinker and can successfully connect the dots. You excel at designing go-to-market strategies, approaching this in a structured way, and involving multiple stakeholders.
You are hungry to learn and teach, embodied through an empathetic and collaborative leadership style.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. If not all the desired requirements are met but you're really excited about the role, we want to hear from you.

What can you expect from us?

Unlock your full potential and have a social impact at scale. Day-to-day we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in leadership meetings, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly off-site team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 paid holidays, a professional development budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

","featured":true,"featured_comment":null,"published_at":"2021-05-25T00:00:00.000+01:00","slug":"head-of-marketing-communications-at-citizenlab","rough_location":"Brussels (or Europe)","hidden":false,"company_id":2580,"price":"149.0","expires_at":"2021-06-24T00:00:00.000+01:00","company_logo":"https://www.filepicker.io/api/file/tL4fpAfyTdEFa1oz4aog","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/head-of-marketing-communications?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"about 2 years"},{"id":9441,"problem":"bringing our civic tech platform to US cities","company_name":"CitizenLab","role_name":"Business Development Manager US","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with its HQ in Brussels and since recently incorporated in the U.S., aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 230 cities and municipalities in +10 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +500,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens actively participate via its e-democracy platforms in cities across the globe.

Business Development Manager USA at CitizenLab

As Business Development Manager U.S., you will help CitizenLab expand to the United States by signing up new cities and growing our client base. If you care deeply about the future of democracy and have a keen interest in working with the public sector, this might be you. You will work closely together with our small US-based team. Your main responsibilities will include:

Help craft and implement CitizenLab’s go-to-market plan to ensure the growth of our client base of cities.
Be(come) an expert in participatory democracy, present bespoke solutions, and apply consultative selling techniques.
Build lasting relationships with governments and understand their needs.
Create new business opportunities within the public sector by networking, meeting with cities, public speaking at conferences, and developing new partnerships.
Devise outreach campaigns based on relevant offerings for different government segments.
Identify GovTech trends and opportunities, and help inform our marketing strategy.
Collaborate closely with the CEO and the other Business Development Manager US to set the strategy for the USA and co-lead the expansion.

What do we expect from you?

5+ years of hands-on experience working in business development. You have a strong network in the US public sector.
You are based in the United States, ideally in the Northeast (but not a hard requirement).
Excellent understanding of U.S. local politics and the public sector, and strong interest in the domain of public governance & citizen participation.
Strategic thinking and problem-solving skills, to craft the best possible go-to-market together.
Enthusiasm, humour, empathy, and the ability to convey this through phone, email and in-person communication. People have to enjoy talking to you. And you have to enjoy talking with them.
Hungry to learn and teach. We invest heavily in making each other better.
Bias towards immediate action and results. You’ve got to love measuring your own progress.
Willingness to take responsibility and accountability that comes with the autonomy in the role of Business Development Manager USA.
Most importantly: you can demonstrate a big appetite to improve the functioning of our democracies and the efficiency of public services!

What can you expect from us?

Unlock your full potential and have an impact at scale. We're daily working with +230 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative and supportive environment, organised for remote-first. Should that be useful, we have an office available in New York City for you.
Be part of our dynamic and international team. We organise many team activities and go for lots of spontaneous after-works... which inevitably turn into political discussions after two beers—that's an interest we all share. :)
Informal work vibe with open communication and full transparency on results. We're in it together.
Participate in inspiring team lunches, bi-quarterly strategic town halls, or bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, training budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-05-24T19:25:19.456+01:00","slug":"business-development-manager-us-at-citizenlab","rough_location":"United States","hidden":false,"company_id":2580,"price":"50.0","expires_at":"2021-06-23T19:25:19.456+01:00","company_logo":"https://www.filepicker.io/api/file/zddUHvrXTK2HxMocIMiK","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/business-development-manager-usa-new-york-city?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"about 2 years"},{"id":9440,"problem":"scaling our infrastructure to develop and deploy","company_name":"CitizenLab","role_name":"DevOps Engineer","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with headquarters in Brussels and offices in New York, Amsterdam, Paris, and London, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 270 cities and municipalities in 15+ countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has enabled 500,000+ community members to weigh in on the local topics they care about, and got recently recognized as 'Best Social Impact Startup in Europe'.

DevOps Engineer at CitizenLab

Your main responsibilities include:

Be proactive in improving our infrastructure’s resilience, security, performance, and cost-effectiveness
Ensure service availability towards customers and internally
Provide developers with useful tooling to develop, deploy and monitor their work
Educate the team to grow their autonomy with respect to DevOps challenges

What do we expect from you?

As our DevOps Engineer, you’re expert and passionate about infrastructure and automation. You have:

Solid experience with AWS and other cloud providers, applying an infrastructure as code approach
Familiarity with container orchestration services like Docker Swarm and Kubernetes
Experience administering CI/CD tools like CircleCI
Linux server administration experience
Proven track record empowering developers by working closely with them
Experience as a web app developer is a bonus
Deeper understanding on PostgreSQL internals is a bonus
Ability to relocate to Brussels is a plus, but not a hard requirement

What can you expect from us?

Unlock your full potential and have a social impact at scale. Day-to-day we work with local government leaders across the world to help them connect with their communities.
Become a key factor in our rapid transition from a startup to a scaleup (50 employees), and our expansion from Europe to the United States.
Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
Be part of our dynamic, international team. We organize many team activities and afterworks (when possible). We are as serious about our work in digital democracy as we are about having fun on our journey together.
Enjoy an informal work vibe with open communication and full transparency on results.
Participate in leadership meetings, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly off-site team retreats.
Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
Receive a competitive salary package, incl. perks such as 26 paid holidays, a professional development budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

","featured":false,"featured_comment":null,"published_at":"2021-05-24T19:20:52.201+01:00","slug":"devops-engineer-at-citizenlab","rough_location":"Brussels (or Europe)","hidden":false,"company_id":2580,"price":"50.0","expires_at":"2021-06-23T19:20:52.201+01:00","company_logo":"https://www.filepicker.io/api/file/wKiNqMgVTlO6eOv180Av","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/devops-engineer/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"about 2 years"},{"id":9439,"problem":"designing our architecture and scale our platform","company_name":"CitizenLab","role_name":"Lead Architect","description":"

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a social impact scale-up with headquarters in Brussels and offices in New York, Amsterdam, Paris, and London, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 270 cities and municipalities in 15+ countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has enabled 500,000+ community members to weigh in on the local topics they care about, and got recently recognized as 'Best Social Impact Startup in Europe'.

Lead Architect at CitizenLab

Your main responsibilities include:

Define a technical roadmap, taking ownership over the horizontal non-functional aspects of our product: security, privacy, compliance, performance, and durability.
Deliver on the roadmap with the engineers in the platform squad (DevOps, Back-end, and Support) and follow up on day-to-day work.
Proactively communicate technical direction to the different squads and collaborate with the Tech Leads and CTO to anticipate future challenges.
Lead the way in working out our architecture to continue our transition from a web app to an extendable platform.
Educate engineers across the whole engineering team on technical aspects.
Take initiative to facilitate open-source contributions by providing a better developer experience through improved setup and documentation.

What do we expect from you?

As our Platform Squad tech lead you can demonstrate:

Relevant experience in scaling production-grade SaaS software in a technical leadership role.
Experience in Ruby on Rails.
Experience with other technologies we use is a plus: Typescript & React, Elixir and Python.
A leadership style that naturally includes others in the decision process and fosters discussion across the whole engineering team.
Affinity with compliance on privacy and security matters is a big plus.
The ability to relocate to Brussels is a plus.
Experience leading open-source software projects is a big plus.

What can you expect from us?

Unlock your full potential and have a social impact at scale. We're daily working with +230 governments to connect them to their citizens.
Become a key factor in our rapid transition from startup to a scaleup (50 employees).
Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
Informal work vibe with open communication and full transparency on results.
Participate in inspiring team lunches, our company book club, bi-quarterly strategic town halls, bi-yearly off-site team retreats.
Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
Receive a competitive salary package, incl. perks such as 26 paid holidays, training budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

","featured":true,"featured_comment":null,"published_at":"2021-05-24T19:16:48.947+01:00","slug":"lead-architect-at-citizenlab","rough_location":"Brussels (or Europe)","hidden":false,"company_id":2580,"price":"149.0","expires_at":"2021-06-23T19:16:48.947+01:00","company_logo":"https://www.filepicker.io/api/file/wT082ugIQaqoRsMChj6A","wwr_id":null,"application_url":"https://jobs.citizenlab.co/o/lead-architect/c/new?source=Unicornhunt&utm_source=Unicornhunt","descriptive_time":"about 2 years"}]}

CitizenLab

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